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Shipping Policy Update

Shipping Policy Update

HBV Team |

First things first, don't worry you'll still get your packages, and we'll still be shipping as normal with a couple of small changes! It means our customers are kept safe and we ensure that anyone under the age of 18 can't receive vape products. 

As a result of the new Smoke Free Environments and Regulated Products (Vaping) Amendment Act 2020, all vaping products (including vapes, eliquid, and any other related product) will have to have an Age Restricted Goods Ticket added to the parcel. This comes into effect as of July 1st 2021, though you'll start seeing them on your packages in the next week or so. 

There is an additional cost to this, so once we have it in place the cost of shipping will increase slightly (by about $1.60) which is unfortunate but we have to comply with the regulations to ensure that we provide our customers with a safe and secure way to receive their packages. It also means that your package will be a signature package and will have to be signed for. They may also ask for I.D. when you sign for it! Please don't take this an insult but rather a flattering comment that implies you look younger then you are! 😉

If signing for your package is a problem or means that you can't have packages delivered to your home while you're at work, please remember that you have a couple of different options. We can ship it to you at work or a location where it can be signed for, or you can choose to pick it up from one of our stores if you're close by! Just remember to have your I.D. on you. Accepted forms of I.D. are a New Zealand Drivers License, 18+ Card, or a Passport. 

If you have any questions in relation to this please don't hesitate to send us an email or give us a call!